My BANKING Grouses...

Seriously, i can't never understands the mentality of these banks when they decided to stop opening on Sundays morning.

It's very convenient for us employees who could not spare an hour or two out of the office during working hour to slip out to do some banking and we could only do so during lunch hour. As for me, my lunch hour is just 45 minutes and that means I could not make it to the bank which only provides the service of printing out statement.

Even if I can make it, parking will take up most of my time and I'll risk a parking ticket if I were to park by the roadside with double yellow line mark besides it. Worse of all, my car will be towed and I'll then have to spend about RM200+ for the compound to get back my car.

Some private banks does open on Sundays and I truly appreciate their kind consideration for their customers who actually could not visit the banks to perform their banking needs. However, for those who stops such schedules, I wonders what had happened in their head which makes them agrees and decide on such descision.

The bank which I've been blabbering so long is Bank Simpanan Nasional. I've no choice but to stuck with these bank cause my employer uses this bank to transfer my salary to my account every month. So whether you like it or not, you still gotta go back there.

Come to think about it, this bank is nothing worth to be praise about and if I must praise it, I can only praise it's number of branches it has scattering around my city and it's Automated Teller Machines which will never fails to infuriates you everytime you wish to withdraw money from it.

Their ATM is either out of service or out of cash no matter when you go. Either on weekends or an hour after the bank closes. It never ceased to amazes me and makes me wonders just how much they keeps it their ATMs. So much for having plenty of branches.

What the use of having numerous branches when none of their facilities can be access when one needs them urgently.

The staff is either slow in processing our needs or display an attitude of nonchalant when a question is asked or request is made. Their attitude only delays and makes the queue longer and this waste our valuable time.

Over the years, other banks has adopted various moves and improvements to keep themselves ahead of times to provide their customers faster and better service and yet this bank is just standing still where it had been 10 years ago. This portrays their sense of directions and their attitudes in the business which makes me confuse how did this bank survive till date.

No matter who I talked to, the moment they heard of this bank, bad criticism are sure to fill the air and in the end of the day, we still have to go bank to the bank to withdraw our hard earned cash.

Frankly, I really wish for them to improve themselves so that we, the customers of this bank will at least feel proud of using it's facilities and not shy away from this topic whenever it's brought up. I'm tired of using this bank, to be frank.

Cheers.